TERMS OF SERVICE
TableLink Restaurant Platform Agreement
Operator: the operator of the TableLink platform, currently CR2 Creative, located at 11642 Victory Blvd, Unit #2050, North Hollywood, CA 91606 ("TableLink," "we," "us," or "our")
Service: TableLink / TableLink.app (the "Service")
Version: v3.3
Last Updated: September 2026
These Terms of Service ("Terms") govern access to and use of the Service. The Service is operated by the operator of the TableLink platform (currently CR2 Creative, or its successor entity). Throughout these Terms, "TableLink," "we," "us," and "our" refer to this operator and its successors, assigns, and affiliates. By clicking "I accept" or by accessing or using the Service, you ("Restaurant," "you," or "your") agree to be bound by these Terms. If you do not agree, do not access or use the Service.
Acceptance is clickwrap. Restaurant must affirmatively check the acceptance box during signup; passive use does not constitute acceptance. TableLink records the version of these Terms accepted, the timestamp of acceptance, and the IP address from which acceptance was given.
1. Definitions
- "Restaurant Data" means information submitted to or generated through the Service by or on behalf of Restaurant, including reservation details, guest notes, configurations, and content.
- "Diner Data" means personal information relating to diners, including contact details, reservation history, and related metadata, as provided by Restaurant or diners.
- "Aggregated Analytics" means information derived by TableLink from Diner Data combined across multiple restaurants using the Service, in a form that has been de-identified and aggregated such that it cannot reasonably be used to identify any individual diner.
- "Documentation" means any instructions, specifications, or help content TableLink makes available for the Service.
- "Order" means any order form, online checkout, plan selection, or similar purchasing flow identifying pricing and plan terms.
- "Affiliate" means, with respect to a party, any entity that controls, is controlled by, or is under common control with such party.
- "Law" means any applicable statute, regulation, rule, ordinance, or order of any governmental authority having jurisdiction over the parties or the Service.
- "Deposit" means any amount a diner is asked to pay, or to authorize against a payment card, as a condition of holding a reservation with Restaurant, including an amount charged at the time of booking and an amount charged against a card retained on file after a no-show or a late cancellation.
- "Deposit Policy" means the terms on which Restaurant collects, retains, refunds, or forgoes a Deposit, including the amount, the bookings to which it applies, the Refund Deadline if any, and any explanatory text Restaurant enters into the Service.
- "Refund Deadline" means the instant, computed in Restaurant's own timezone when the Deposit is created and stored with the reservation, on or before which a diner may cancel without cost under the Deposit Policy. A Deposit Policy may set no Refund Deadline, in which case the Deposit is non-refundable on any diner cancellation. The Service shows the Refund Deadline to the diner as a date and time, and describes it to the diner as the free cancellation period.
- "Connected Account" means the Stripe account that Restaurant owns and controls and that Restaurant links to the Service in order to collect Deposits.
2. Scope of Service
The Service provides software tools intended to assist restaurants with reservation management, availability display, guest communications, and related operational workflows.
The Service does not guarantee reservations, attendance, revenue, profitability, or operational outcomes of any kind.
3. No Advice; Operational Control
The Service does not provide business, operational, staffing, legal, financial, or compliance advice.
Restaurant retains sole responsibility for all operational decisions, including staffing, seating, guest communications, and service execution.
4. Eligibility and Account Security
Restaurant represents that it has full authority to bind the business entity using the Service.
Restaurant shall maintain the confidentiality of its account credentials and shall manage user access within its organization. Restaurant is responsible for all activity occurring under its account.
5. Service Availability; Changes
The Service may be unavailable, interrupted, delayed, degraded, or suspended from time to time for any reason, including maintenance, updates, system failures, security events, or third-party service dependencies (including hosting, networking, payment, email, or SMS providers).
TableLink may modify, discontinue, limit, or remove features at any time.
TableLink does not guarantee uninterrupted or error-free operation.
5.1 Service Geography
TableLink is available globally. Primary support is provided in English. All Restaurant Data and Diner Data is processed and stored in the United States (AWS us-west-1).
SMS notifications are currently available only for restaurants located in the United States and Canada. Deposits and cards on file (section 6D) require a connected Stripe account denominated in a currency that has a minor unit; an account denominated in a zero-decimal currency, such as Japanese yen or Korean won, is refused at connection and cannot use them. Email notifications and all other features are available worldwide, subject to the two limits stated in this paragraph.
TableLink does not currently offer in-region data residency. Restaurants subject to local data-residency requirements (such as EU GDPR territorial restrictions, Vietnam Decree 53, China DSL/PIPL, or comparable laws) should evaluate compatibility with U.S.-based processing before signing up.
6. Fees; Taxes; No Refunds
Fees (if any) are as stated at the time of purchase or in an applicable Order. Unless required by Law, all fees are non-refundable.
Restaurant is responsible for all applicable taxes other than TableLink's income taxes.
This Section 6 governs fees payable by Restaurant to TableLink. It does not govern a Deposit collected by Restaurant from a diner. A Deposit is governed by Section 6D, and nothing in this Section 6 makes a Deposit non-refundable to a diner.
6A. Cancellation
Trial period. If Restaurant cancels during the free trial period, the trial remains active until its scheduled end date but will not convert to a paid subscription. No charge is made.
Active subscription. If Restaurant cancels an active (paid) subscription, service continues until the end of the current billing period. No further charges will be made after cancellation. Fees already paid for the current billing period are non-refundable.
Annual billing. For annual subscriptions, the current billing period is the full year. Cancellation stops auto-renewal but does not entitle Restaurant to a prorated refund of the annual fee.
Restaurant may cancel at any time from the Billing page within the Service. A confirmation email will be sent upon cancellation.
6B. SMS Add-On
Pricing. SMS Alerts is $15 per 30-day period and includes 1,000 sent or received text messages. Additional messages are $0.02 each, capped at $79 per period in overage charges. The maximum total cost per 30-day period is $94.
Trial. The first 50 messages on each restaurant account are free, intended as a demonstration that SMS works on your phone number. After your 50th free message, your card on file will be charged $15 immediately and you will receive 1,000 included messages for the next 30 days.
Separate subscription. SMS Alerts is a separate Stripe subscription from your main TableLink plan. You will see two distinct line items on your card statement: TABLELINK PLAN for your main subscription and TABLELINK SMS for SMS Alerts.
Billing cycle. SMS Alerts is billed every 30 days regardless of whether your main TableLink plan is monthly or annual. Each $15 charge entitles you to 30 days of SMS service. The initial $15 charge and each recurring $15 charge are non-refundable, including if you cancel mid-cycle. Pausing SMS during a paid period does not refund the unused portion. Re-enabling SMS during the same 30-day window does not result in a new charge. Re-enabling SMS after the 30-day window has expired starts a new $15 cycle.
Included texts. Each $15 charge includes 1,000 messages for the following 30 days. Included texts do not roll over to the next period. Unused texts expire at the end of each period.
Overage. Text messages sent beyond the 1,000 included allotment are billed at $0.02 per text. Overage charges are metered and invoiced on the same 30-day cycle as the $15 base fee. Overage charges (excluding the $15 base) are capped at $79 per period.
Multi-location. For multi-location plans, SMS Alerts is activated and billed independently per location. Each location has its own included text allotment, its own usage meter, its own overage cap, and its own separate Stripe subscription.
No service interruption. SMS delivery is not interrupted when the included allotment is exceeded. Overages continue to accrue up to the $79 cap.
Cancellation. You may cancel SMS Alerts anytime in Settings → Messaging by clicking "Cancel SMS subscription". SMS sending continues through the end of your current paid 30-day period; after that, no further charges. Canceling SMS does not cancel your main TableLink subscription. Canceling your main TableLink subscription automatically cancels SMS Alerts.
Rate changes. TableLink may adjust SMS pricing, overage rates, or cap amounts. Changes apply only to future billing cycles and will be communicated in advance. The overage cap is locked for 12 months from the date of SMS Alerts activation.
Compliance. Restaurant is responsible for ensuring that guest SMS consent is obtained in accordance with applicable law, including the Telephone Consumer Protection Act (TCPA). The Service provides opt-in and opt-out mechanisms to assist with compliance, but Restaurant retains responsibility for lawful use.
6C. Diner SMS Program
When diners opt in to SMS notifications on a restaurant's TableLink booking page, they may receive: reservation confirmations, reminders, and waitlist notifications. Message frequency varies. Standard message and data rates may apply.
Because all participating restaurants share a single messaging number, a diner may text 9 to stop messages from one restaurant while continuing to receive messages about reservations at other restaurants, or text STOPALL (or STOP) to stop messages from every restaurant on the platform. Text HELP for help. Consent to receive SMS is not required to complete a reservation. Supported carriers include major US carriers. TableLink is not responsible for delayed or undelivered messages due to carrier or device issues.
Message content retention. SMS message content is retained for 90 days to support operational use, then permanently deleted.
Metadata retention. Anonymized SMS metadata (date, time, direction, message type — excluding message content) is retained for up to 5 years for legal compliance and audit purposes. TableLink retains anonymized SMS metadata for compliance and may produce such records in response to lawful requests.
Consent record retention. Records of SMS consent (date, method, and disclosure version) are retained for 5 years as required by federal telecommunications law.
Opt-out record retention. Records of opt-out requests are retained for 10 years as required by state telecommunications regulations.
6D. Guest Deposits (Stripe Connect)
This Section 6D applies only where Restaurant enables the deposits feature of the Service.
6D.1 Restaurant is the merchant of record
Restaurant is the merchant of record for every Deposit. Each Deposit is processed as a direct charge on the Connected Account and settles into Restaurant's own Stripe balance.
TableLink does not hold, receive, control, or disburse any Deposit at any time. TableLink takes no application fee, commission, or other share of any Deposit, and charges Restaurant nothing for collecting one. With respect to a Deposit, TableLink is not a payment processor, money transmitter, or agent of Restaurant or of any diner.
Stripe charges Restaurant its own fees on a Deposit, including a processing fee on a successful charge and a separate fee on a disputed charge. Stripe does not return its processing fee when a Deposit is refunded. Restaurant pays those fees from the Connected Account.
6D.2 The Deposit Policy is Restaurant's own
Restaurant sets and owns the Deposit Policy. Restaurant is solely responsible for:
- the amount of each Deposit and the bookings to which it applies;
- whether a Deposit is refundable at all, and where it is, the Refund Deadline that applies;
- the accuracy, completeness, and clarity of any explanatory text Restaurant enters into the Service;
- the statement descriptor on the Connected Account under which a Deposit appears on a diner's card statement;
- whether a Deposit is applied to the diner's bill. TableLink does not apply a Deposit to a bill. The corresponding setting in the Service adds a statement to the terms shown to the diner and has no other effect; applying the Deposit is Restaurant's own act at the point of sale; and
- compliance of the Deposit Policy with all applicable Law in every jurisdiction in which Restaurant operates, including consumer-protection, disclosure, contract-formation, and unfair-practices requirements governing deposits, cancellation charges, and no-show fees.
The Service presents the Deposit Policy to the diner and records the diner's agreement to it. TableLink does not review, approve, validate, or advise on the Deposit Policy, and presenting it is not an endorsement of it.
6D.3 What a cancellation does to a Deposit
The Service applies the Deposit Policy as follows, and Restaurant acknowledges that this is the behavior a diner is shown and agrees to:
- Where the diner cancels on or before the Refund Deadline, a Deposit already charged is refunded in full and a card retained on file is released without charge.
- Where the diner cancels after the Refund Deadline, a Deposit already charged is forfeited to Restaurant and a card retained on file is charged the Deposit amount.
- Where the Deposit Policy sets no Refund Deadline, every diner cancellation is treated as one made after the Refund Deadline.
- A cancellation initiated by Restaurant charges the diner nothing and forfeits nothing, whenever it occurs. Only a cancellation whose recorded origin is the diner applies the outcomes above; a cancellation of unrecorded or other origin is treated as one initiated by Restaurant.
- A failure to attend is not a cancellation, and neither the origin of the cancellation nor the Refund Deadline applies to it. Where the diner does not attend and Restaurant records the reservation as a no-show, a Deposit already charged is forfeited to Restaurant and a card retained on file is charged the Deposit amount. The Service makes no no-show charge on its own: Restaurant must record the reservation as a no-show, and the Service allows at least 30 minutes after Restaurant records it before any no-show charge is made. The grace period runs from the time Restaurant records the no-show, not from the reservation time.
- A reservation that is neither seated nor canceled and simply lapses at the end of the service day is not a no-show. No card retained on file is charged for it, and a Deposit already charged for it is refunded.
- Where the Refund Deadline or the time of the cancellation cannot be read, the cancellation is resolved in the diner's favor and treated as one made on or before the Refund Deadline.
6D.4 Refunds, disputes, and chargebacks
Restaurant is solely responsible for every refund of a Deposit, whether the Deposit Policy requires it, a Law requires it, or Restaurant grants it at its discretion. TableLink owes no refund of a Deposit to any diner.
Any dispute over a Deposit, including a chargeback or other reversal initiated through a card network, is between Restaurant, the diner, and Stripe. TableLink is not a party to any such dispute, has no authority to represent Restaurant in one, and does not fund, guarantee, or indemnify any amount at issue. Restaurant bears every chargeback amount, reversal, and associated fee.
6D.5 Record of the diner's agreement
For each Deposit, the Service stores on the reservation record the exact sentence the diner agreed to, a version identifier for that wording, and the time of the agreement, together with the network address and browser user agent from which it was given where the diner gave it directly. Restaurant may retrieve that record for so long as the reservation record is retained under Section 14A.
The deposit activity list shown in the Service covers the preceding 30 days and is built from records that are deleted automatically 90 days after they are written. It is an operational view and not a permanent or complete record. TableLink makes no representation that any record described in this Section 6D.5 is sufficient evidence in any dispute, and Restaurant shall keep its own records to the extent it requires them.
6D.6 Stripe's terms govern the Connected Account
Restaurant's use of the Connected Account is governed by Restaurant's own agreement with Stripe, including the Stripe Connected Account Agreement, in addition to these Terms. Restaurant shall comply with that agreement.
Stripe alone determines whether to open, maintain, restrict, or close the Connected Account, whether Restaurant has satisfied Stripe's identity and verification requirements, and when funds are paid out. TableLink does not control and is not responsible for any of those determinations. Where the Connected Account is unavailable, restricted, or not yet verified, the Service takes the affected bookings without a Deposit.
6D.7 Disclaimer
TableLink disclaims all liability arising out of or relating to Restaurant's Deposit Policy and its application to any diner, including the amount charged, a refund granted or refused, a charge made after a no-show or a late cancellation, a chargeback, and any claim that the Deposit Policy is unlawful, unfair, or inadequately disclosed.
7. Acceptable Use
Restaurant shall not, directly or indirectly:
- use the Service for any unlawful purpose;
- misrepresent restaurant identity, availability, capacity, pricing, or hours;
- harass, threaten, abuse, or discriminate against diners, staff, or other users;
- send spam, unsolicited messages, or abusive communications through the Service;
- attempt to bypass, disable, or interfere with usage limits, access controls, or security safeguards;
- reverse engineer, decompile, disassemble, scrape, probe, or interfere with the Service or its APIs;
- introduce malware, malicious code, or automated systems intended to disrupt or exploit the Service; or
- use the Service in a manner that materially degrades system performance or availability for others.
TableLink may suspend or terminate access immediately for violations of this Section 7, without refund or liability.
8. Data Ownership and License Grant
8.1 Restaurant Data and Diner Data — ownership
As between the parties, Restaurant retains ownership of Restaurant Data and of the raw Diner Data Restaurant collects. Restaurant represents and warrants that it has all rights, consents, and permissions necessary to provide Restaurant Data and Diner Data to the Service and to grant the licenses set forth in this Section 8.
8.2 License grant — Service operation
Restaurant grants TableLink a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Restaurant Data and Diner Data as necessary to provide, operate, maintain, and improve the Service for Restaurant. This license terminates with termination of this Agreement, except to the extent set forth in Section 8.4.
8.3 Aggregated Analytics — license grant and ownership
Restaurant grants TableLink a perpetual, worldwide, non-exclusive, royalty-free, irrevocable license to: (a) combine Diner Data with diner data received from other restaurants using the Service; (b) de-identify and aggregate the combined data such that no individual diner can reasonably be identified; (c) derive insights, statistics, models, predictions, and other analytics from such aggregated, de-identified data ("Aggregated Analytics"); and (d) use, sell, license, distribute, and otherwise exploit Aggregated Analytics for any purpose, including providing tools and services back to Restaurant and other restaurants.
For the avoidance of doubt: TableLink owns all right, title, and interest in and to Aggregated Analytics, including any derivative works, models, and outputs. Restaurant disclaims any IP rights in Aggregated Analytics, including any derivative works, models, predictions, or insights derived therefrom. The license granted in this Section 8.3 survives termination of this Agreement, except that if this Agreement is terminated by Restaurant for TableLink's uncured material breach, TableLink shall not derive new Aggregated Analytics from Diner Data collected after the termination date (Aggregated Analytics derived from data collected before such termination remains licensed perpetually).
TableLink shall maintain de-identification practices consistent with industry standards. Aggregated Analytics shall exclude data from any diner who has exercised the opt-out described in Section 8.4. Restaurant acknowledges that Aggregated Analytics, by definition, no longer contains personal information of identifiable diners.
8.4 Diner opt-out from cross-tenant aggregation
TableLink shall maintain a mechanism by which an individual diner may opt out of having their Diner Data included in cross-tenant aggregation, as further described in the Privacy Policy and the Data Processing Addendum. Aggregated Analytics already derived prior to the opt-out request need not be regenerated, provided that no individual diner is identifiable.
8.5 Data export and post-termination retention
Data export and post-termination retention of Restaurant Data and Diner Data are governed by Section 14A. For the avoidance of doubt: the perpetual license to Aggregated Analytics in Section 8.3 operates independently of Section 14A — Aggregated Analytics derived prior to termination are already de-identified and remain TableLink's property indefinitely.
8A. Intellectual Property; Trademarks
"TableLink," "Table Link," "TableLink.app," the TableLink logo, and all related names, marks, logos, designs, and trade dress are trademarks of CR2 Creative (and its successors and assigns). All rights reserved.
All content, software, code, visual design, documentation, and other materials provided through the Service are the proprietary property of CR2 Creative (and its successors and assigns) and are protected by copyright, trademark, and other intellectual property laws.
Restaurant is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the subscription term solely for Restaurant's internal business purposes. This license does not transfer any ownership of or intellectual property rights in the Service.
Restaurant may not use the TableLink name, logo, or marks in any manner without prior written consent, except to identify the Service as a tool used by Restaurant.
9. Security
TableLink shall implement reasonable administrative, technical, and physical safeguards designed to protect Restaurant Data and Diner Data against unauthorized access, loss, misuse, or disclosure. The safeguards are described in greater detail in TableLink's Internal Data Handling Policy and the Data Processing Addendum.
Restaurant is responsible for:
- maintaining the confidentiality of account credentials;
- managing user access within its organization; and
- the accuracy and appropriateness of data submitted to the Service.
No system can be guaranteed to be 100% secure. TableLink does not warrant that the Service will be immune from unauthorized access, security incidents, or data breaches.
10. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
CR2 CREATIVE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING:
- IMPLIED WARRANTIES OF MERCHANTABILITY;
- FITNESS FOR A PARTICULAR PURPOSE;
- NON-INFRINGEMENT;
- ACCURACY, COMPLETENESS, OR RELIABILITY OF DATA;
- AVAILABILITY, UPTIME, OR PERFORMANCE; AND
- THAT THE SERVICE WILL MEET REQUIREMENTS OR BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
11.1 No Indirect Damages
CR2 CREATIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING:
- LOST REVENUE OR PROFITS;
- LOST BUSINESS OPPORTUNITIES;
- LOST GOODWILL OR REPUTATION;
- MISSED, DUPLICATE, CANCELED, OR INCORRECT RESERVATIONS;
- OVERBOOKING OR UNDERBOOKING;
- CUSTOMER DISSATISFACTION OR SERVICE DISRUPTIONS; OR
- LOSS, CORRUPTION, OR INACCURACY OF DATA.
11.2 Liability Cap
CR2 CREATIVE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:
- THE TOTAL AMOUNT PAID BY RESTAURANT TO CR2 CREATIVE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
- ZERO DOLLARS (USD $0) IF NO FEES WERE PAID.
11.3 Basis of Bargain
Restaurant acknowledges that these limitations are a fundamental basis of this Agreement and apply even if a remedy fails of its essential purpose.
12. Restaurant Responsibilities
Restaurant is solely responsible for:
- managing reservations and walk-ins;
- honoring, modifying, canceling, or declining reservations;
- guest communications and customer service;
- staffing, seating, and service decisions;
- compliance with applicable Laws and regulations, including Laws governing the collection and processing of diner personal information;
- maintaining a privacy policy with diners that discloses Restaurant's collection and processing of Diner Data and Restaurant's sharing of Diner Data with TableLink as set forth in this Agreement. Restaurant shall use the privacy policy template provided by TableLink, or its own equivalent that includes (i) disclosure of sharing with TableLink, (ii) the cross-restaurant aggregation disclosure, and (iii) the CCPA "Do Not Sell or Share My Personal Information" link with the exact required phrasing; and
- the Deposit Policy and its compliance with applicable Law, as set forth in Section 6D; and
- maintaining reasonable business continuity procedures during outages or service disruptions.
TableLink does not operate Restaurant's business and is not responsible for guest experiences.
13. Offline, Cached, and Degraded Functionality
Any offline, cached, read-only, or degraded-mode functionality is provided on a best-effort basis only and may be unavailable, incomplete, inconsistent, or out of date.
TableLink makes no guarantees that offline functionality will be available, complete, current, or free from data loss, sync conflicts, or reconciliation errors.
14. Suspension; Termination
14.1 Termination for convenience
Either party may terminate this Agreement for convenience upon 30 days' prior written notice to the other party.
14.2 Termination for cause
Either party may terminate this Agreement immediately upon written notice if the other party materially breaches this Agreement and fails to cure the breach within 30 days after receiving written notice describing the breach in reasonable detail.
14.3 TableLink's immediate-termination rights
TableLink may terminate this Agreement immediately and without notice if:
- Restaurant's payment of any Fees is more than 30 days overdue;
- Restaurant becomes insolvent, files for bankruptcy, or has a receiver appointed; or
- Restaurant's continued use of the Service creates a material risk of legal liability to TableLink or its users.
14.4 Effect of termination
Upon termination, Restaurant shall cease all use of the Service. Termination shall not relieve either party of obligations accrued before the termination date. Sections 6D, 8.3, 8A, 10, 11, 14A, 15, 16, and 17 shall survive termination.
14A. Data Retention After Cancellation
Upon cancellation or expiration of a subscription, TableLink will retain Restaurant Data and Diner Data for a period of ninety (90) days from the effective end date of the subscription (the "Retention Period"). During the Retention Period:
- Restaurant may request a data export by contacting support@tablelink.app
- If Restaurant resubscribes, data will be restored to the account
- Read-only access to the Service is not provided during the Retention Period
After the Retention Period, TableLink will permanently delete or anonymize Restaurant Data and Diner Data. This deletion is irreversible. Backups containing deleted data may persist for up to an additional 30 days as part of standard disaster recovery procedures, after which they will also be purged.
Restaurant may request early deletion of all data before the Retention Period expires by contacting support@tablelink.app. Early deletion requests will be processed within 30 days.
Aggregated Analytics exception. Aggregated Analytics derived prior to cancellation are de-identified and retained indefinitely as set forth in Section 8.3. Individual diner opt-outs from Aggregated Analytics, where exercised before cancellation, remain in effect.
15. Indemnification
Restaurant shall indemnify, defend, and hold harmless TableLink and its Affiliates and their respective officers, directors, employees, contractors, and agents (the "TableLink Indemnitees") from and against any and all third-party claims, demands, actions, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Restaurant's operations;
- guest disputes, including disputes over honored, modified, canceled, or declined reservations;
- the Deposit Policy, any Deposit Restaurant collected, retained, refunded, or refused, and any chargeback or other dispute arising out of one;
- Restaurant Data or Diner Data provided by Restaurant, including any claim that such data was collected, processed, or shared with TableLink without the necessary rights, consents, or permissions;
- Restaurant's violation of applicable Law; or
- Restaurant's use or misuse of the Service.
16. Governing Law; Dispute Resolution
16.1 Governing law
These Terms are governed by the laws of the State of California, without regard to conflict of laws principles.
16.2 Mandatory arbitration
Except for the IP Claims carve-out in Section 16.3, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by individual binding arbitration administered by JAMS in Los Angeles, California, in accordance with the JAMS Comprehensive Arbitration Rules and Procedures. The arbitrator's decision shall be final and binding.
16.3 IP Claims carve-out
Nothing in Section 16.2 shall limit either party's right to seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of intellectual property rights ("IP Claims").
16.4 Class action waiver and mass arbitration
The parties agree that any arbitration or court proceeding shall be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one party's claims and may not preside over any form of class or representative proceeding.
If 25 or more substantially similar arbitration demands are filed against TableLink within a 30-day period, the parties agree to a coordinated arbitration procedure as set forth in JAMS Mass Arbitration Procedures, including bellwether selection and centralized case management.
16.5 Venue for IP Claims and enforcement of arbitration
For IP Claims and for any action to enforce an arbitration award, exclusive venue shall be in Los Angeles County, California.
17. Changes to Terms
TableLink may modify these Terms from time to time. For material changes, TableLink shall provide at least 30 days' prior notice by email to the address Restaurant provided at signup and by in-app banner. Continued use of the Service after the effective date of a modification constitutes acceptance of the modified Terms. For non-material changes (typographical corrections, clarifications that do not alter substantive obligations), TableLink may apply the changes immediately upon posting an updated version.
For any modification that materially expands Restaurant's obligations or materially reduces Restaurant's rights, TableLink shall require affirmative re-acceptance via clickwrap before continued use.
18. Diner Terms
If you use a restaurant's TableLink booking page as a diner, you agree to provide accurate contact information, not submit fraudulent or abusive reservations, and not abuse the booking system or create multiple accounts.
Guest Accounts. If you create a guest account, you are responsible for maintaining the security of your login credentials. You may link reservations across multiple restaurants. You control which preferences are shared with restaurants through the consent toggles in your account settings.
Portable Preferences. Preferences you choose to share (dietary restrictions, seating preferences) are visible to restaurants where you make future reservations. You may withdraw consent at any time. Withdrawal takes effect immediately for future bookings but does not retroactively remove data already viewed by a restaurant.
Deposits and cards on file. Some restaurants ask for a deposit, or for a card to be kept on file, as a condition of holding a reservation. Where they do, the charge is made by the restaurant, not TableLink. The money goes to the restaurant's own payment account, and TableLink never holds it and takes no share of it. The deposit and cancellation policy is the restaurant's own. It is shown to you in full, along with the exact sentence you are agreeing to, before any card details are taken, and your card details go directly to the restaurant's payment provider rather than to TableLink. If you cancel on or before the deadline you were shown, a deposit you paid is refunded in full and a card kept on file is released without charge. If you cancel after it, a deposit you paid is not returned and a card kept on file is charged. If the restaurant cancels your reservation, you are charged nothing and you forfeit nothing, whenever that happens. If we cannot read the deadline or the time you canceled, you keep the refund. If your party does not arrive and the restaurant records the booking as a no-show, a deposit you paid is not returned and a card kept on file is charged, no sooner than 30 minutes after the restaurant records the no-show. A booking that is neither seated nor canceled and simply lapses at the end of the day is not a no-show. Nothing is charged for it, and a deposit you paid for it is refunded. Refunds are otherwise the restaurant's to give, on the terms you were shown. To ask about a charge, a refund, or a cancellation, contact the restaurant that took the booking; its telephone number is on its booking page and in your confirmation. The charge appears on your card statement under the name on the restaurant's own payment account. Section 6D sets out how responsibility is allocated between the restaurant and TableLink.
Cross-Restaurant Trust Signals. Restaurants where you book may see aggregate trust data from your reservation history (total reservation count, reliability score, number of restaurants visited). Trust signals do not include the names of other restaurants you have visited or individual reservation details from other restaurants. You may disable trust signals from your guest account preference toggles at any time.
Two distinct opt-outs available to diners. Diners have two separate, independent privacy controls:
- Cross-Restaurant Trust Signals (per-individual data shared between restaurants you book at): controlled by your guest account preference toggles. Disabling these controls future sharing only.
- Cross-tenant Aggregated Analytics (de-identified data combined across restaurants and used by TableLink as set forth in Section 8.3): controlled by the "Do Not Sell or Share My Personal Information" link in the Privacy Policy. Exercising this right excludes your data from future Aggregated Analytics derivation; Aggregated Analytics already derived remains valid because no individual diner is identifiable in it.
Account Deletion. You may delete your guest account at any time. Deletion removes your account, preferences, and cross-restaurant links. Individual reservation records remain with each restaurant as the restaurant is the data controller for those records. Aggregated Analytics derived prior to deletion is unaffected because it does not contain personal information of identifiable diners.
TableLink may restrict or terminate guest account access for misuse, including fraudulent bookings, abusive behavior, or violations of these Terms.
19. General Provisions
19.1 Entire agreement
These Terms, together with the Privacy Policy, the Data Processing Addendum, and any applicable Order or Enterprise agreement, constitute the entire agreement between Restaurant and TableLink regarding the Service and supersede all prior agreements and communications.
19.2 Severability
If any provision is held unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.
19.3 No waiver
A party's failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
19.4 Force majeure
Neither party shall be liable for failure or delay in performance to the extent caused by circumstances beyond the party's reasonable control, including acts of God, war, terrorism, civil disorder, labor disputes, governmental action, or failure of third-party infrastructure.
19.5 Notices
Notices required under this Agreement shall be in writing and delivered:
- to TableLink: by email to legal@tablelink.app, with a copy by mail to CR2 Creative, 11642 Victory Blvd, Unit #2050, North Hollywood, CA 91606, Attn: Legal; or
- to Restaurant: by email to the address Restaurant provided at signup, or by in-app notice.
Notices are deemed received on the date sent (for email) or on the date displayed (for in-app notice).
19.6 Assignment
Restaurant may not assign these Terms without TableLink's prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all of Restaurant's assets. TableLink may assign, transfer, or delegate these Terms and any rights and obligations hereunder, in whole or in part, to any successor entity, affiliate, or acquirer without notice or consent. This assignment right includes any change in the legal entity, organizational form, or name of the operator (for example, conversion of CR2 Creative into a limited liability company, corporation, or other entity, or a rebrand to TableLink LLC or similar).
19.7 Counterparts
These Terms may be accepted electronically and shall have the same force and effect as a signed original.
19.8 Order of precedence
In the event of a conflict between these Terms and any other document referenced herein, the order of precedence shall be: (a) the Order, if any; (b) the Data Processing Addendum (with respect to data processing matters only); (c) these Terms; and (d) the Privacy Policy.
20. Contact
Questions: support@tablelink.app
Postal:
CR2 Creative
11642 Victory Blvd, Unit #2050
North Hollywood, CA 91606
© 2026 CR2 Creative. All rights reserved. TableLink™ is a trademark of CR2 Creative (and its successors and assigns).